Return Policy

Final Sale Notice: Please note, all purchases made through our store are considered final. To ensure your satisfaction, we encourage you to carefully review our Size Guide for precise measurements before finalizing your order. Should you have any queries or need further clarification, feel free to reach out to us at drwhoservices@gmail.com. Our dedicated customer service team will get back to you within 24-72 hours. Regrettably, due to the unique nature of our products, we are unable to offer refunds, exchanges, or store credits under any circumstances.

Shipping Information

Estimated Delivery Time: Our products are shipped within 2 to 10 business days.

Carrier: We exclusively use UPS GROUND for all our shipments.

Responsibility Post-Shipment: Once the package leaves our facility, we cannot be held responsible for it. In the unfortunate event of a lost or stolen item, please contact UPS directly at 1 (800) 742-5877.

COVID-19 Update: In light of ongoing concerns regarding COVID-19 variants, we have suspended all exchanges for the safety of our customers and staff.

Refund Exceptions: Refunds are only processed in the rare event of an error on our part. For assistance with such issues, please contact us at the email provided above.